Tue, May 07
|Common Ground, Bangsar South
Customer Experience Management - Implementation Certification
Gain a certified edge in crafting exceptional customer experiences with our Customer Experience Management - Implementation Certification! Join us for a transformative journey to stand out in the industry.
Time & Location
May 07, 2024, 9:00 AM – May 09, 2024, 5:00 PM
Common Ground, Bangsar South, BO1-A 09, Menara 2, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
About the event
About the Workshop
This program is accredited by CCSD and focuses on enhancing participants' comprehension of the complete customer experience framework. It covers various aspects, including the design of CX policies, effective implementation management, measurement of customer interactions, and the development of improvement plans.
Furthermore, the program delves into the analysis of customer feedback and data, providing participants with the skills to leverage this information for continuous enhancements.
Trainer
Our lead consultant, Roshini, is a seasoned Learning and Development consultant specializing in Customer Experience, Performance Management, and Leadership. With over a decade of experience, Roshini focuses on developing practical solutions that enhance overall learning and development within organizations.
She emphasizes tangible results and simplicity in implementing Customer Experience systems tailored to each client's needs.
Ticketing Options
- If you are claiming through HRDC, you will need to pay a booking fee of RM390 or opt for a service agreement which will need to be signed and returned to us.
- If you are not claiming through HRDC, you will need to pay the full amount of RM3,900 to secure your spot
If you would like to find out more details on this workshop or are confused about the payment options, please contact us through Whatsapp here