Why does everyone think I am an extrovert when I feel so much like an introvert? I remember the day I learned about personality...

In almost every organisation I've worked with to improve customer experience, a familiar pattern tends to emerge

I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.

As a 7-year-old girl entering the gates of Sacred Heart Convent Melaka for the first time, I had my first encounter with an amazing...