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My Journey with Personality Profiling
Why does everyone think I am an extrovert when I feel so much like an introvert? I remember the day I learned about personality...
Admin
Mar 173 min read
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Breaking the Cycle: Empowering Middle Management to Sustain Exceptional Customer Service
In almost every organisation I've worked with to improve customer experience, a familiar pattern tends to emerge

Roshini Visvananthan
Nov 13, 20241 min read
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Why Customer Service training is rarely the solution.
I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.

Roshini Visvananthan
Nov 8, 20243 min read
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Women in Leadership - My First Encounter
As a 7-year-old girl entering the gates of Sacred Heart Convent Melaka for the first time, I had my first encounter with an amazing...

Roshini Visvananthan
Jan 8, 20242 min read
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Strategies for Navigating Workplace Diversity and Fostering Inclusivity in Your Environment.
Envision your workplace as a mosaic, where each piece contributes a unique color to the canvas. Cultural diversity isn't a complex...
Admin
Dec 28, 20231 min read
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Crafting Memorable Customer Experiences with Technology.
Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...

Darshini Visvananthan
Dec 18, 20232 min read
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Discovering Genuine Connection through Transformative Listening
Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...

Roshini Visvananthan
Dec 18, 20232 min read
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Embracing Change: Navigating Layoffs and Finding Authentic Purpose
As we hit that time of year when news about job cuts fills our feeds, I feel the need to share a part of my story—one with tough moments,...

Darshini Visvananthan
Dec 13, 20233 min read
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Harmony at Work: Crafting the Perfect Playlist for a Productive Day in the Creative Realm
Ever wondered how to transform your daily grind from a monotonous routine into something more uplifting and dynamic? Well, let's talk...

Darshini Visvananthan
Dec 12, 20232 min read
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Leadership Year End Review
As the year concludes, a personal leadership review isn't just a retrospective—it's a strategic investment in your growth. Reflect on...

Roshini Visvananthan
Dec 12, 20231 min read
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Conducting a Year End Reflection With Your Team
As we approach the end of the year, it's time to hit pause, reflect, and set the stage for an even more phenomenal year ahead. 🚀✨...

Roshini Visvananthan
Dec 11, 20231 min read
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Child Rights in the Palm Oil Industry
Organised by LexisNexis Southeast Asia International standards on child rights have advanced dramatically over the past century, but gaps...
letchumiachanah
May 31, 20211 min read
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RSPO human rights manager Kamini Visvananthan moves to consultancy
Kamini Visvananthan, human rights and social standards manager for the Roundtable on Sustainable Palm Oil (RSPO), has moved on from the...
letchumiachanah
May 31, 20211 min read
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Child labour in palm oil: How can children on plantations be kept safe?
To discuss what can be done to keep children safe and families together on palm oil plantations, Eco-Business correspondent Zafirah Zein...
letchumiachanah
May 27, 20211 min read
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Where is the palm oil industry on human rights?
As global attention focuses on forests and the plight of orangutans, the untold part of the palm oil story is people. What is the...
letchumiachanah
May 27, 20211 min read
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Addressing the roots of child labour in palm oil
By Kamini Visvananthan Human Rights and Social Standards Consultant In my last post on Labour Day, I shared my thoughts about a topic...
letchumiachanah
May 27, 20214 min read
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Ensuring workers'​ rights are upheld this Labour Day and everyday despite COVID-19 challenges
Kamini Visvananthan Human Rights and Social Standards Consultant Up until a few years ago, May 1st was just another public holiday. I...
letchumiachanah
May 27, 20214 min read
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Finding That Elusive Balance in your Organization
Balance - one of my favorite words. To find balance in everything that we do is what I believe is the purpose in life. Sounds very ZEN...

Roshini Visvananthan
Apr 4, 20184 min read
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