In almost every organisation I've worked with to improve customer experience, a familiar pattern tends to emerge

I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.

As a 7-year-old girl entering the gates of Sacred Heart Convent Melaka for the first time, I had my first encounter with an amazing...

Envision your workplace as a mosaic, where each piece contributes a unique color to the canvas. Cultural diversity isn't a complex...

Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...

Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...

As we hit that time of year when news about job cuts fills our feeds, I feel the need to share a part of my story—one with tough moments,...

Ever wondered how to transform your daily grind from a monotonous routine into something more uplifting and dynamic? Well, let's talk...

As the year concludes, a personal leadership review isn't just a retrospective—it's a strategic investment in your growth. Reflect on...

As we approach the end of the year, it's time to hit pause, reflect, and set the stage for an even more phenomenal year ahead. 🚀✨...

Organised by LexisNexis Southeast Asia International standards on child rights have advanced dramatically over the past century, but gaps...

Kamini Visvananthan, human rights and social standards manager for the Roundtable on Sustainable Palm Oil (RSPO), has moved on from the...

To discuss what can be done to keep children safe and families together on palm oil plantations, Eco-Business correspondent Zafirah Zein...

As global attention focuses on forests and the plight of orangutans, the untold part of the palm oil story is people. What is the...

By Kamini Visvananthan Human Rights and Social Standards Consultant In my last post on Labour Day, I shared my thoughts about a topic...

Kamini Visvananthan Human Rights and Social Standards Consultant Up until a few years ago, May 1st was just another public holiday. I...

Balance - one of my favorite words. To find balance in everything that we do is what I believe is the purpose in life. Sounds very ZEN...