As a 7-year-old girl entering the gates of Sacred Heart Convent Melaka for the first time, I had my first encounter with an amazing...

Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...

Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...

As we hit that time of year when news about job cuts fills our feeds, I feel the need to share a part of my story—one with tough moments,...

Ever wondered how to transform your daily grind from a monotonous routine into something more uplifting and dynamic? Well, let's talk...