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Roshini Visvananthan
Nov 8, 20243 min read
Why Customer Service training is rarely the solution.
I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.
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Darshini Visvananthan
Dec 18, 20232 min read
Crafting Memorable Customer Experiences with Technology.
Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...
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Roshini Visvananthan
Dec 18, 20232 min read
Discovering Genuine Connection through Transformative Listening
Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...
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