Strategy
Our customer experience strategy consulting focuses on improving every interaction a customer has with a brand, ensuring a seamless and positive experience.
It's important because it boosts customer satisfaction, loyalty, and retention, leading to business growth and a competitive edge.
Programs We
Offer
01
Customer Experience Management Strategy Project
A certification project in Collaboration with SIRIM STS. This 6 months project is coordinated with a specially selected in house team that will implement an entire CX strategy in the organisation over 6 months with the guidance of our consultants.
At the end of the project, the organisation will be evaluated by SIRIM STS and a Customer Experience Certification will be awarded by them.
02
Customer Experience Management Practitioner
A individual certification programme, certified by CCSD that prepares the participant to run changes within the organisation in the area of customer experience.
