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Strategy

Customer Strategy

Our customer experience strategy consulting  focuses on improving every interaction a customer has with a brand, ensuring a seamless and positive experience.

 

It's important because it boosts customer satisfaction, loyalty, and retention, leading to business growth and a competitive edge.

Programs We
Offer

01

Customer Experience Management Strategy Project 

A certification project in Collaboration with SIRIM STS. This 6 months project is coordinated with a specially selected in house team that will implement an entire CX strategy in the organisation over 6 months with the guidance of our consultants.

At the end of the project, the organisation will be evaluated by SIRIM STS and a Customer Experience Certification will be awarded by them.

02

Customer Experience Management Practitioner 

A individual certification programme, certified by CCSD that prepares the participant to run changes within the organisation in the area of customer experience. 

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